Step 1: Check WebGL Availability
Visit https://get.webgl.org/.
If you see a spinning cube, WebGL is enabled.
If you do not see the spinning cube, click the link on that page to visit your browser’s support site for instructions on enabling WebGL.
Step 2: Ensure Browser Compatibility
Our app requires WebGL to function correctly. Here are some steps to prepare your browser:
Use a supported browser (Google Chrome, Firefox, Microsoft Edge, or Safari).
Set browser zoom to 100% (Some zoom settings may interfere with WebGL).
Update your browser to the latest version.
Enable hardware acceleration (Chrome users—see instructions below).
Disable swipe gestures on macOS if using a trackpad.
Step 3: Enable Hardware Acceleration (Chrome Users)
If WebGL is not working in Google Chrome, enabling hardware acceleration can help:
Open Chrome and type
chrome://settings/in the address bar.Scroll down to the System section.
Enable Use hardware acceleration when available.
Restart Chrome for the changes to take effect.
Step 4: Additional Troubleshooting (Chrome-Specific Issues)
If WebGL is still not working in Chrome, follow these steps to override Chrome’s settings:
Open Chrome and visit
chrome://flags/.Search for Override software rendering list and enable it.
Search for GPU rasterization and enable it.
Restart Chrome.
Step 5: Capture a GPU Report for Further Investigation
If issues persist, it might be helpful to capture your GPU report:
Open Chrome and visit
chrome://gpu/.Save the page as "Webpage, Complete" (Control+S on Windows / Command+S on macOS).
Step 6: Contact Support
If you are still experiencing issues, please contact our support team with the following details:
Your account email address.
Your graphics card details (
chrome://gpu/screenshot).A video clip or screenshot of the issue.
A browser console log.
Following these steps should help resolve most WebGL-related issues. If you need further assistance, our team is happy to help!